REALtonga Airlines Rewards Program –

a. These Terms and Conditions form the basis of TONGA MO’ONI Frequent Flyer Club. They are
intended to protect its members. It is the member’s responsibility to read and understand them.

b. These Terms and Conditions are effective as at the commencement date of this program and maybe amended from time to time.

c. Every member is bound by these Terms and Conditions.

MEMBERSHIP BENEFITS

a. By using the Card or Membership number each member is entitle for the following benefits;
i. An FOC ticket will be offered after 6th round trips for the same or most travelled sector.
ii. A 50% discount can be offered for a spouse or business partner per single trip.
iii. Booking can be held up to 24hrs prior to scheduled departure and payment must be made
immediately.
iv. All bookings will be a PRIORITY including luggage and if waitlisted, will be the first to uplift.
v. All fees will be waived in terms of rescheduling or refund.
vi. Members will be offered a 24hours 7days a week service.
b. Priority to be notified in case of promotions of any special fares or packages.

1 – MEMBERSHIP

a. Membership of TONGA MO’ONI Frequent Flyer Club is open to local or international individuals, companies or government departments.
b. Person wishing to become members must complete an application form and join for FREE. REALtonga has the right to accept or reject any application for membership.
c. Each member either individual, companies or government department may have only one Frequent Flyer number.
d. Successful applicants will be assigned a Membership Number and will be sent a Membership Kit. This Membership Kit contains your membership card and other REALtonga goodies.
e. Each member must advise REALtonga of any change of name, address or other details as soon as practicable after the change. Written proof must be supplied for any change of names or other details. REALtonga will not be responsible for any failure by a member to notify REALtonga of any changes.
f. Members may, at any time, cancel their Membership by providing written notice to REALtonga – Marketing Department. Upon receipt of a written notice, REALtonga will cancel the relevant Membership and all discounts/benefits will immediately cancel.
g. The Card is and will remain the property of REALtonga and must be returned on demand. The card may not at any time used to purchase eTickets.
h. The Card and Membership number are valid for use only by the Member and are not transferable in any circumstances. The validity period for any member is 1 year and subject for renewal annually. Failing to renew membership my result in member losing all benefits. REALtong reserves the right at any time to require the Member to produce the Card in order to earn points while conducting a booking, ticketing or while the Member is travelling on or claiming benefits.
i. In the event of loss, theft or unauthorized use of a Membership number, it is the Member’s responsibility to advise REALtonga as soon as possible. The Member is liable for all use of the Card and Membership number until REALtonga is notified of the loss, theft or unauthorized use.
j. A Replacement Card Fee will be charged when a replacement Card is issued. A request for waiving the Replacement Card Fee can be made only under the following circumstances:
a. Change of name due to marriage, divorce or deed pool – relevant documentation required.
b. Card was stolen – police report or reference number required or
c. Card was sent by REALtonga but was not received.

2 – CORPORATE MEMBERS

a. Corporate Customers may request for more than 1 Membership Card, however, they will only be issued with one Membership number with the following benefits;
i. An FOC ticket will be offered after 10th round trips for the same or most travelled sector except
Niuafo’ou and Niuatoputapu sector.
ii.A 50% discount can be offered for a spouse or business partner per single trip except Niuafo’ou and
Niuatoputapu sector.
iii. Booking can be held up to 24hrs prior to scheduled departure and payment must be made
immediately.
iv. All bookings will be a PRIORITY including luggage and if waitlisted, will be the first to uplift.
v. All fees will be waived in terms of rescheduling or refund.
vi. Members will be offered a 24hours 7days a week service.
c. Priority to be notified in case of promotions of any special fares or packages.

3 – MEMBER RESPONSIBILITIES

a. Members must not:
i. Act in any way which breaches these Terms and Conditions or
ii. Abuse or misuse TONGA MO’ONI Frequent Flyer’s Rewards, Benefits, Services or arrangements
accorded to the Members as a result of Membership including by:
1. Engaging in illegal or fraudulent activities.
2. Supplying or attempting to supply false or misleading information, or making a misrepresentation to REALtonga.
3. Selling, assigning, transferring, acquiring or offering to sell, assign, transfer or acquire any Reward or Benefits other than accordance with these Terms and Conditions;
4. Acting in a hostile, abusive or aggressive way towards REALtonga staff.
5. Acting in an unruly manner on board a flight or in any airport.
6. Refusing to follow reasonable instructions from any REALtonga staff.

4 – FAMILY TRANSFER

a. For over a period of 12 months, a Member maytransfer only 1 FOC ticket to an immediate family
member when providing proof of relationship with a Birth Certificate.

5 – TERMINATION OF MEMBERSHIP

a. If a member has committed a material breach of any of the Terms and Conditions of the TONGA MO’ONI Frequent Flyer then REALtong will act with the following:
i. Suspend/Terminate the Member’s Membership and his/her right to use the Card;
ii. Cancel/Refuse to honor any Rewards or Benefits provided to the member;
iii. Request a written statement within 7days to rectify the breach and membership may be suspended until any review is completed.

6 – MEMBERSHIP FEES

a. REALtonga reserves the right to charge Membership Fees as follows:
i. For Corporate/Business customers, a membership fee of T$200 annually.
ii. For Individual customers, a membership fee of T$150 annually.
iii. Reissuing of broken, lost or stolen membership card will be charged T$20.

For an APPLICATION FORM please contact:

MARKETING DEPARTMENT
Tungi Colonnade Building
Nuku’alofa.
Phone: 23-777 or 21-111
Mobile: 841 1712
Email: frequentflyer@realtonga.to

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Tongatapu

Tongatapu, known as the ‘Sacred South’, is the main island of Tonga and the launch pad for exploring many of the other islands that surround the Kingdom. Nuku’alofa, the capital of Tongaputa, and the hub for international arrivals, is located on the north coast, and is filled with long stretches of white beaches, charming cafes, and ancient churches. You may even see a few pigs roaming around if you’re lucky.

‘Eua

Hilly and covered in lush rainforest, ‘Eua’s combination of breathtaking beauty and rugged, idiosyncratic landscapes is the perfect destination for travelers. A concise seven-minute flight links Tongatapu to the island of ‘Eua on its southeastern tip, world’s shortest commercial airline flight.

Ha’apai

If you’re looking for off-the-beaten-path experiences, then look no further then Ha’apai, a central island group consisting of 62 islands. Isolated, uninhabited and undiscovered, this tropical paradise is filled with shallow lagoons, deserted beaches, vibrant reefs, giant volcanoes and breaching whales. Travellers can fill in their day with endless activities such as hiking, snorkelling, kayaking or even horseriding along the white sandy beaches.

Vava’u

Truly unspoiled, this remote group of islands are dotted along the  Kingdom of Tonga, and offer year-round climate suitable for snorkelling, swimming, sailing and diving. Surrounded by crystal clear water, these 61 islands offer an abundance of activities in and out of the water. For those sailing around the South Pacific,  Neiafu, is a popular spot to dock your yacht, allowing you to explore more of  Vava’u Islands natural beauty.

Niuatoputapu

Niuatoputao is a flat coral island situated furthest north within the Kingdom of Tonga. Located between Vava’u and Samoa, this ‘sacred island’ is mostly remote and underdeveloped with a noticeably warmer temperature than the other parts of the Kingdom, especially in the southern end.

Niuafo’ou

Niufo’ou,  located about 100km west of  Niuatoputapu, is one of the world’s most remote islands. From a birds-eye view, this volcanic rimmed island could be compared to a floating donut.  The coastline is rocky and steep, with few black sandy beaches.  Niuafo’ou, together with  Tafahi  &  Niuatoputapu  island are referred to as the  Niuas.