Q & A – REAL TONGA REWARDS PROGRAM

1. How can I become a member?
a. Refer to the Brochure
b. 2 types of Frequent Flyer:
i. Corporate Membership – annual fee T$200
ii. Individual Membership – annual fee T$150
c. All benefits are listed on the brochure and application form should be inside as well or else
notify Marketing Department.

2. When did it start?
a. 2 nd September 2015
3. How would we identify each member?
a. A list will be sent out to all sales staff at all location and will be kept updated as necessary.

4. Can different people use 1 membership number?
a. ONLY Corporate members are qualified – however the membership numbers will
differentiate them.
Example: Corporate member’s number always start with CFF while as the Individual
member’s number will start with IFF
b. CORPORATE MEMBERS are referred to Marketing.

5. Can a family member or friend of the Frequent Flyer use the same number for booking?
a. Refer section 1. MEMBERSHIP and subsection (h) of the Terms and Conditions for “Tonga
Mo’oni Frequent Flyer Club” Member – MEMBERSHIP IS NOT TRANSFERABLE.
b. In the event of an FOC – a Frequent Flyer member may transfer only 1 FOC ticket over a
period of 12 months to his/her immediate family members only upon providing proof of
relationship as stated on the Terms and Conditions for “Tonga Mo’oni Frequent Flyer Club”
Member, section 4 – FAMILY TRANSFER.

6. How can a member claim their benefit entitlement?
a. All entitlement claim should be directed to Marketing Department for proper
documentation.

7. Are Rewards members entitle for SPECIAL FARES?
a. YES – all are entitled for the special fares but it will NOT be added to their benefit count.

8. Can an international passenger become a Frequent Flyer?
a. YES – everyone is entitle to submit an application but it is up to REALtonga to determine if
one will become a member or not.

9. What PRIORITY LEVEL are the Frequent Flyer members?
a. All Frequent Flyer members are PRIORITY LEVEL 4. Please read Individual and Corporate
Membership Benefits.

10. What happen if the membership is expired?
a. Frequent Flyer members are subject to renew their membership on or before the expiry
date or benefit may not apply.
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11. How can I input the Frequent Flyer number of each member into TF?
a. While creating a new booking, on the same slide that you input the Personal and Contact
details of the passenger, there is also a field there called FREQUENT FLYER NUMBER – input
their membership number onto that field. Please refer Appendix 1.

12. How can I input the Priority Level of a Frequent Flyer member into TF?
a. After you input his/her membership number, on the same slide there is another field called
PASSENGER PRIORITY, click to drop down the menu box and choose number 4. Please refer
Appendix 1.

If you need further assistance please do not hesitate to contact our marketing department – frequentflyer@realtonga.to for clarification.

 

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Tongatapu

Tongatapu, known as the ‘Sacred South’, is the main island of Tonga and the launch pad for exploring many of the other islands that surround the Kingdom. Nuku’alofa, the capital of Tongaputa, and the hub for international arrivals, is located on the north coast, and is filled with long stretches of white beaches, charming cafes, and ancient churches. You may even see a few pigs roaming around if you’re lucky.

‘Eua

Hilly and covered in lush rainforest, ‘Eua’s combination of breathtaking beauty and rugged, idiosyncratic landscapes is the perfect destination for travelers. A concise seven-minute flight links Tongatapu to the island of ‘Eua on its southeastern tip, world’s shortest commercial airline flight.

Ha’apai

If you’re looking for off-the-beaten-path experiences, then look no further then Ha’apai, a central island group consisting of 62 islands. Isolated, uninhabited and undiscovered, this tropical paradise is filled with shallow lagoons, deserted beaches, vibrant reefs, giant volcanoes and breaching whales. Travellers can fill in their day with endless activities such as hiking, snorkelling, kayaking or even horseriding along the white sandy beaches.

Vava’u

Truly unspoiled, this remote group of islands are dotted along the  Kingdom of Tonga, and offer year-round climate suitable for snorkelling, swimming, sailing and diving. Surrounded by crystal clear water, these 61 islands offer an abundance of activities in and out of the water. For those sailing around the South Pacific,  Neiafu, is a popular spot to dock your yacht, allowing you to explore more of  Vava’u Islands natural beauty.

Niuatoputapu

Niuatoputao is a flat coral island situated furthest north within the Kingdom of Tonga. Located between Vava’u and Samoa, this ‘sacred island’ is mostly remote and underdeveloped with a noticeably warmer temperature than the other parts of the Kingdom, especially in the southern end.

Niuafo’ou

Niufo’ou,  located about 100km west of  Niuatoputapu, is one of the world’s most remote islands. From a birds-eye view, this volcanic rimmed island could be compared to a floating donut.  The coastline is rocky and steep, with few black sandy beaches.  Niuafo’ou, together with  Tafahi  &  Niuatoputapu  island are referred to as the  Niuas.