Important Real Tonga Airline Passenger Announcement

Tonga is home to a variety of unique and beautiful locations spread across many islands. View the articles below to learn more about the real Tonga experience.Contact Us

In light of the current pandemic crisis with COVID 19, Real Tonga Airlines will not be able to refund tickets but will hold tickets for a period of 12 months from the date of issue to use when ready. Please note details below.

Bookings through travel agencies or third-party websites

If your flights were booked through a travel agency (for example overseas travel agent or Palu Aviation Travel), contact them directly to make changes to your booking.

Bookings through us directly

If your flight is cancelled:

Please standby and wait to hear from us before changing your booking. We’ll be contacting anyone whose flight has been impacted over the next week to let you know your options.

Customers with existing bookings on any remaining domestic flight until 31 May 2020, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit.

 Cancellations must be processed 1 month prior to date of travel.

 The flight credit must be redeemed by 30 September 2020 or within 12 months of the date that the original ticket was issued, whichever date is later. The change fee will be waived.

 Flight credits can be used for travel on any domestic flights, for any travel dates available at the time of redemption.

 Real Tonga will waive the change fee when customers are ready to re-book, however the customer will need to cover any fare increase in their new booking.

 If you have already made use of this offer to convert your booking to a credit that expires before 30 September 2020, it will be extended to match the above conditions.

 New flight credits may take time to process, we appreciate your patience.

Steps for cancelling your booking for a flight credit

1. Go to My Booking

2. Enter your booking reference and your last name in the relevant fields to log in.

3. Scroll down to the ‘Flights’ heading or click ‘Flight details’ on the left hand navigation to see your booking.

4. Click ‘Cancel/Voucher’ on the right hand side.

5. Select your preference – Credit voucher or refund.

6. Accept the ‘terms and conditions’.

You’ll receive a confirmation email to the email address contained in your booking once the process is complete and the flight credit is ready to redeem. This may take up to 48 hours.

If you’re flying after 31 May 2020 If you’ve booked your flights directly with us, no longer wish to travel and none of the above options apply to you, you can choose to change to a new date, or cancel your booking and use the value towards a future flight.

Check your fare conditions for change and cancellation information. These are available under the flight section at Manage booking. Just enter your last name and booking reference.

Note: change and cancellation fees may apply.

All other bookings International travel restrictions

If you’ve booked your flights directly with us and are no longer able to travel based on travel restrictions for the countries in your itinerary, we’ll assist you to make changes to your booking, removing any change or cancellation fees.

Please give us a call on these numbers if you have any questions: (676) 21111/(676) 23777

img

Tongatapu

Tongatapu, known as the ‘Sacred South’, is the main island of Tonga and the launch pad for exploring many of the other islands that surround the Kingdom. Nuku’alofa, the capital of Tongaputa, and the hub for international arrivals, is located on the north coast, and is filled with long stretches of white beaches, charming cafes, and ancient churches. You may even see a few pigs roaming around if you’re lucky.

‘Eua

Hilly and covered in lush rainforest, ‘Eua’s combination of breathtaking beauty and rugged, idiosyncratic landscapes is the perfect destination for travelers. A concise seven-minute flight links Tongatapu to the island of ‘Eua on its southeastern tip, world’s shortest commercial airline flight.

Ha’apai

If you’re looking for off-the-beaten-path experiences, then look no further then Ha’apai, a central island group consisting of 62 islands. Isolated, uninhabited and undiscovered, this tropical paradise is filled with shallow lagoons, deserted beaches, vibrant reefs, giant volcanoes and breaching whales. Travellers can fill in their day with endless activities such as hiking, snorkelling, kayaking or even horseriding along the white sandy beaches.

Vava’u

Truly unspoiled, this remote group of islands are dotted along the  Kingdom of Tonga, and offer year-round climate suitable for snorkelling, swimming, sailing and diving. Surrounded by crystal clear water, these 61 islands offer an abundance of activities in and out of the water. For those sailing around the South Pacific,  Neiafu, is a popular spot to dock your yacht, allowing you to explore more of  Vava’u Islands natural beauty.

Niuatoputapu

Niuatoputao is a flat coral island situated furthest north within the Kingdom of Tonga. Located between Vava’u and Samoa, this ‘sacred island’ is mostly remote and underdeveloped with a noticeably warmer temperature than the other parts of the Kingdom, especially in the southern end.

Niuafo’ou

Niufo’ou,  located about 100km west of  Niuatoputapu, is one of the world’s most remote islands. From a birds-eye view, this volcanic rimmed island could be compared to a floating donut.  The coastline is rocky and steep, with few black sandy beaches.  Niuafo’ou, together with  Tafahi  &  Niuatoputapu  island are referred to as the  Niuas.