IATA AVIATION HUMAN RESOURCES REPORT

Tonga is home to a variety of unique and beautiful locations spread across many islands. View the articles below to learn more about the real Tonga experience.Contact Us

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In a recent survey by independent Business to Business (B2B) International Market Research Agency extending over the continents from Europe, Asia-Pacific, North America, Middle East and South America & Caribbean, Five Key Findings are central in the Executive Summary. 1-Significant growth in Jobs is forecast with the highest demands in Ground Operations, Customer Service and Cabin crew. 2-Finding new talent is a much bigger challenge than dealing with retirements.

3-Current Training initiatives are not effective enough.4-Providing training in Safety and Customer Service skills are higher than IT and Digital skills.5-Technology is changing, not replacing the Customer Service role.

Looking further into the report the role of Customer service is changing and will change to address Self-service and the rise in Automation.

Interestingly enough on a workshop facilitated by the Ministry of Tourism and conducted by Dr. Semisi Taumoepeau of the Auckland Institute of Studies, five skills gap have been identified from Tonga. Customer Service is identified in these skills gaps. Avenues of studies presented focused on bridging these gaps, with customer service, it is in lifting the standard.

The need for additional cabin crew, ground operation staff and customer service staff is expected to grow particularly strongly in Africa, Asia-Pacific and Middle East. These are also the regions with the highest predicted growth rates. Factors that cause the increase in jobs are Increase in Passengers, Introduction of new Aircraft and Growth in Geographical Routes.

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Tongatapu

Tongatapu, known as the ‘Sacred South’, is the main island of Tonga and the launch pad for exploring many of the other islands that surround the Kingdom. Nuku’alofa, the capital of Tongaputa, and the hub for international arrivals, is located on the north coast, and is filled with long stretches of white beaches, charming cafes, and ancient churches. You may even see a few pigs roaming around if you’re lucky.

‘Eua

Hilly and covered in lush rainforest, ‘Eua’s combination of breathtaking beauty and rugged, idiosyncratic landscapes is the perfect destination for travelers. A concise seven-minute flight links Tongatapu to the island of ‘Eua on its southeastern tip, world’s shortest commercial airline flight.

Ha’apai

If you’re looking for off-the-beaten-path experiences, then look no further then Ha’apai, a central island group consisting of 62 islands. Isolated, uninhabited and undiscovered, this tropical paradise is filled with shallow lagoons, deserted beaches, vibrant reefs, giant volcanoes and breaching whales. Travellers can fill in their day with endless activities such as hiking, snorkelling, kayaking or even horseriding along the white sandy beaches.

Vava’u

Truly unspoiled, this remote group of islands are dotted along the  Kingdom of Tonga, and offer year-round climate suitable for snorkelling, swimming, sailing and diving. Surrounded by crystal clear water, these 61 islands offer an abundance of activities in and out of the water. For those sailing around the South Pacific,  Neiafu, is a popular spot to dock your yacht, allowing you to explore more of  Vava’u Islands natural beauty.

Niuatoputapu

Niuatoputao is a flat coral island situated furthest north within the Kingdom of Tonga. Located between Vava’u and Samoa, this ‘sacred island’ is mostly remote and underdeveloped with a noticeably warmer temperature than the other parts of the Kingdom, especially in the southern end.

Niuafo’ou

Niufo’ou,  located about 100km west of  Niuatoputapu, is one of the world’s most remote islands. From a birds-eye view, this volcanic rimmed island could be compared to a floating donut.  The coastline is rocky and steep, with few black sandy beaches.  Niuafo’ou, together with  Tafahi  &  Niuatoputapu  island are referred to as the  Niuas.