III. Disabled Passengers

  1. For the purpose of this rule, a disabled individual refers to any person who has a physical or mental impairment that limits one or more major life activities on a permanent or temporary basis, or is regarded as having an impairment. In addition, it includes individuals whose arms and/or legs are in casts, and individuals who are incapable of occupying a seat in an upright position.
  2. On the basis of safety and in accordance with the Air Carrier Access Act, Real Tonga will refuse to transport passengers whose conduct or physical condition is such that:
    1. They are incapable of caring for themselves or are un-escorted
    2. They are non-ambulatory
    3. They are unable to ascend and descend Real Tonga aircraft stairs
    4. They have a contagious disease, or a medical condition which has been determined to pose a direct threat to the health and safety of passengers in the normal course of a flight.
    5. They require life support systems such as oxygen, resuscitators, etc..
  3. Real Tonga, with advance preparation, will accept for transport, without charge:
    1. A properly harnessed dog trained to lead the blind or the deaf, when accompanying a passenger with impaired vision/hearing who is dependent upon such dog. The dog will be permitted to accompany the passenger into the cabin, but not occupy a seat. However, whenever possible a seat position will be left unoccupied to accommodate the dog on the cabin floor.
    2. Canes or crutches into the cabin except as prohibited by the Federal Aviation Administration.
  4. Real Tonga reserves the right to require of any handicapped passenger a medical certificate, issued by an authorized medical authority, indicating the passenger’s fitness to use air transportation.
  5. Real Tonga is not liable for refusing to transport or for removing any passenger in accordance with the preceding paragraphs of this rule. The carrier will, however, at the request or the passenger, provide a credit to the passenger’s credit file.

IV. Refusal To Transport

Real Tonga may refuse to transport or may remove at any point, any passenger at/for:

  1. Government request – whenever such action is necessary to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever it is necessary or advisable by reason of weather or other conditions beyond it’s control; whether actual, threatened or reported.
  2. Conduct or Condition – passenger whose conduct, status, age, or mental or physical condition is such as to:
    1. Renders passenger incapable of caring for him/herself without assistance unless:
    2. Accompanied by an attendant who is responsible for the passenger’s care and performing en-route, and with the care of such attendant, the passenger does not require unreasonable care and attention from Real Tonga employees.
  3. Where, in Real Tonga’s sole judgment refusal or removal may be necessary for the comfort and safety of themselves or other passengers:
      1. Persons whose conduct is or has been disorderly, abusive, violent, belligerent, and/or irrational so as to be a hazard or potential hazard to Real Tonga employees or other passengers.
      2. Persons who are barefoot or who have uncovered torsos, except the midriff, which may be uncovered.
      3. Persons who are unable to sit in the seat with the seat belt fastened
      4. Persons who appear to be intoxicated or under the influence of drugs.
      5. Persons who have an offensive odor (such as from a draining wound or improper hygiene) or have a contagious disease provided it is not the result of a handicap.
      6. Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons. Except officers in the line of duty.
      7. Manacled persons in custody of law enforcement personnel or persons who have resisted or may reasonably be believed to be capable of resisting escorts.
      8. Persons who attempt or have attempted to interfere with any member of the flight crew in the pursuit of their duties.
      9. Pose any unusual hazard or risk to him/herself or to other passengers, including pregnant passengers, unborn children or to property.

Comments are closed.